Refund and Returns Policy

At Winchester’s Sportsmans Outfitters, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.

Returns

• We accept returns within 30 days of your purchase date.
• Items must be unused, unworn, and returned in their original packaging with all tags, manuals, and accessories included.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Returns may be made in-store or by mail (shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item).

Refunds

• Once we receive and inspect your return, we’ll notify you by email.
• Approved refunds will be processed to your original method of payment within 5–7 business days.
• Shipping fees are non-refundable, unless the return is a result of our error.

Exchanges

If you’d like to exchange an item for a different size or product, please contact us before sending it back. We’ll hold the replacement item until your return is received.

Non-Returnable Items

Certain products are not eligible for return, including:

• Firearms and ammunition
• Archery equipment that has been used or modified
• Gift cards
• Clearance or final-sale items

How to Start a Return

To begin a return or ask a question, reach out to our team:

Email: orders@winchesters.com

Phone: 903-759-0638

Address: 2608 Gilmer Rd, Longview, TX 75604